About Us

“We love Advantage Answering! They allow us to have a 24 hour dispatch service, without having staff in our office 24/7.  In addition, not one sales call that comes in goes unanswered – which has definitely saved some revenue we may have lost to competitors.

Advantage Answering offers us a personalized service that fits the specific needs of our company; they screen all of our after hours calls and contact us ASAP whenever necessary, following the specific instructions that we have laid out.  Not only is the service great, they have been so easy to work with and eager to help in setting up the service instructions, and have made the entire process painless and efficient.  They have consistently looked at the service they provide for us and made sure it’s EXACTLY what we want – and offered suggestions and made changes to make sure we are 100% satisfied – and we certainly are”

 – Heather Schumm, Elegant Image Limousine

“Advantage Answering Plus has allowed us to gain freedom from being tied to our office. We now leave our phones transferred to AAP 24/7. They do an excellent job with our messages both faxed and verbally. Thank you!”

 – Adrian Gutierrez, A.N.K Quality Exteriors

 “Since I started using Voice-to-Email messaging, I've never missed a message, I've saved endless hours not picking up messages from my answering machine, am able to access my messages from any email and have both a written and an audio record of the call. But best of all, I never have a blinking message light on my phone! Thank you Advantage Answering Plus!”

 – Lisa Gonzales,Controller-On-Call

 “I have valued the services provided by the people at Advantage Answering even before there was Advantage Answering, going back to my days with San Luis Medical Clinic/Mission Medical Associates when Anita and her colleagues frequently went the extra mile to assure I received my messages so I could respond to my patient’s needs. Advantage Answering has continued that tradition. I could not do what I do without you and I thank you for your thorough and professional services.”

 – Dominick Lacovara, Dominick Lacovara, LCSW

 “Your receptionist and managers are great! [They’re] always available to discuss any concerns and anxious to better their services. We’re in an urgent business and they understand the need to reach one of our staff ASAP!”

 – Jacque Lady, Lady Family Mortuary

“Advantage Answering Plus is an integral part of our Interventional Radiology after -hours service. They do a fantastic job fielding patient phone calls and forwarding information to our physicians. They are courteous, helpful, reliable and so very professional. Advantage Answering Plus is a wonderful company to work with and we are so grateful for their excellent service. Great job!”

 – Jackie Woods, Radiology Associates

“I am grateful for your service. You have significantly improved my ability to run our business, reduced my stress level, assisted me in staying on task without interruption, made our operation as a whole appear much better, and made me proud to have a team I can rely on. Thank you, thank you!”

 – Chris Hulme, ClearView Industries, Inc.

“I would like to thank all the staff of Advantage Answering Plus for being professional and helpful every time I call.  Your courteous staff responds quickly to any request made from the physicians and managers at Sansum.  I never have a problem expressing my need to your staff and they carefully take my information down and take care of it.  I always get a call back, in a timely manner, with my request completed.

I know your staff have had a few challenging calls but they are always patient and do their best to reach the appropriate on call physician.  I am very pleased with the service at Advantage Answering Plus and their staff.  Thank you."

 – Angelica Quezada, Sansum Clinic  

“In a world filled with voicemail, automated attendants, and impersonal service, our customers routinely comment on the personal service and attention they receive from O.W.L.  What they do not know is that a large percentage of the time they are talking with Advantage receptionists, not our employees.  Our decision to use Advantage Answering has been one of our best performing investments.”

 – Bob Dumouchel, On With Learning

“Thank you so much for the wonderful coverage you provide for me and those I work with in my clinical practice of counseling psychology.  I continue to hear from my clients how professional and helpful you are when they need to either leave a message or reach me.  Your 24-hour immediate answering of the telephone has helped me build my practice within just a few short months of moving to San Luis Obispo County because those new to my practice were able to reach a LIVE person rather than a recording.  And, as you are all aware, a recent emergency while I was away from the office (and, out of town!) was handled in such a professional fashion that my client was assisted by ambulance to the local hospital while I was kept updated by your staff via multiple telephone calls from various medical professionals in the community.  I can’t thank you enough for always being there, and for your professionalism while dealing with many who call in a crisis or are interested in making a counseling appointment.” 

 – Beverly J. Ford, Ph.D., Licensed Clinical Psychologist

“Down with robots! It is a top priority to be able to assure our patients that a live person will always answer the phone no matter the time or day of the week.  Years of quality back – up from Advantage Answering Plus staff give me the confidence to recommend their service to anyone looking for the personal touch.”

 – Linda Hurd, Dr. Thomas Hurd, D.D.S   

“The nature of my business keeps me away from the phone, so the first contact with all of our clients is through Advantage Answering Plus.  The first impression made by the friendly, efficient Advantage receptionists makes it possible for our business to succeed and grow as it has for over 40 years.  We couldn’t do it without them!”

 – Kathy Huxtable, K9 Klassroom

“Advantage Answering Plus allows me to keep my overhead down by acting as my front office/receptionist.  My clients appreciate talking to a real person instead of an answering machine.”

 – Dr. Shawn Lee, Central Coast Equine

“One of the many services of Air-Rite is offering 24 hour emergency service.  Advantage Answering Plus makes this service possible by providing service around the clock – 7 days a week.  The voices behind the phones are friendly, very knowledgeable, and give our customers the assurance that they are talking directly to our office.”

 – Rick Johansen, Air – Rite Refrigeration

“As a full service plumbing company we are highly dependent on our answering service during and after our normal business hours.  Advantage Answering Plus has always answered our calls professionally and promptly.  We have experienced prompt message delivery to our cell phone, pagers, and home phone if needed.  Using Advantage Answering Plus is like having another employee. Thank you!”

 – Cindy Solis, Mr. Rooter Plumbing

“The receptionists have always been polite and helpful.  They have also used good judgment in forwarding emergency calls to the home.”

 – Dr. Steven Jio, Optometrist

“I was asked to describe how Advantage Answering Plus has been beneficial to my business.  I can truly state that AAP saved my business!

I am a solo physician running my own private medical office.  Last year, I had a very high turnover of receptionists and decided to employ a service to hire temporary employees.  This was a disaster due to unexpected absences, and a lack of training in basic phone etiquette.

In desperation, I called Advantage Answering Plus to use their off-site receptionist service.  [One of their associates] and I developed a template the Advantage Answering Plus staff used to uniformly answer the phones during office hours.  I then had the same protocol used for after hours and weekends.

The service was a rousing success! I was able to use the service on an “as needed” basis if the temporary employees failed to arrive.  The employees of Advantage Answering Plus were uniformly described by my patients as ‘courteous, prompt, and efficient’ in answering my office phone and gathering information.  When the temporary agency could not find an employee for me, Sandy Barron expanded our protocol to allow AAP to make appointments for my patients.  We used the email service for communication with a high degree of success.

After 3 months, I was able to hire a more permanent staff.  I now use AAP for after hours and weekends.  It is with profound gratitude that I thank Advantage Answering Plus and their staff for literally keeping my doors open during those 3 months.”

 – Dr. Elana Harway, M.D., Orthopedic Surgeon

“The receptionists have always been polite and helpful.  They have also used good judgment in forwarding emergency calls to the home.”