Current Clients FAQs
Q: What is my account number and why is it important?
A: Each of our clients have a unique account number that reflects a portion of the telephone number they have been assigned for call forwarding purposes. This number allows our staff to easily look up your account information anytime it is needed.
Q: How do I transfer my calls to AAP?
A: Each phone provider and phone system is different, so the steps required for call forwarding may vary. Check with your local phone carrier for specific instructions.
To activate Call Forwarding with your phone: 1. Lift the receiver and dial *72 or 72# (some systems prefer 72#). 2. When you hear the dial tone, enter the seven (or ten) digit number we have assigned you. Upon entering your assigned number, you will hear a confirmation tone letting you know that call forwarding is activated. If the line is busy or there is no confirmation tone, repeat steps (1-2). 3. To ensure you calls have been transferred correctly, call your office number from another line. If they are forwarded correctly, your call will be answered at Advantage.
To deactivate Call Forwarding with your phone: 1. Lift the receiver and dial *73 or 73# (some systems prefer 73#). 2. When you hear a series of beeps, you can hang up. Call forwarding has been deactivated. Note: You can only deactivate Call Forwarding from the phone that Call Forwarding was activated on.
When Call Forwarding is activated:
- You are still able to make calls from your phone.
- When the phone is forwarded, and an incoming call is received, you will hear a short ring.
- Call waiting will be inoperable.
Q: How often may I make changes to my instructions, on-call information, staff list, or account?
A: As often as you like. Each account includes 10 minutes of "programming time" per month, included in the monthly rate. 10 minutes is quite sufficient to make routine changes, but additional time may be required to accommodate your request for an additional fee.
Q: When can I transfer my calls to AAP?
A: If utilizing Live Receptionist service just let an Advantage Receptionist know your status, such as; 'gone for the day,' 'in a meeting,' etc. when you check out, we will make a note on your account and handle your calls according to instructions.
Q: Can AAP transfer my office phones for me?
A: Yes, if you subscribe to Remote Access Call Forwarding through your local phone carrier and provide us with your PIN number, we can program our system to handle call forwarding for you. Many offices opt to provide their PIN number as a back-up in case the last person to leave forgets to forward the phone, or if a power interruption resets their phone system. Another solution for the instances above is to use Delay Call Forwarding through your phone provider. By using this service, your office line will ring "x" number of times - according to your preferences - and then automatically transfer to Advantage Answering Plus. Some carriers are able to initiate this service to activate by the time of day, where others require it to be in place at all times.
Q: Is there a way to listen to my calls or review a particular call?
A: Yes, so long as you have agreed to provide notification of call recording to your callers. Once notification is in place, call reports can be prepared and message conversations can be emailed to you as a .wav file or transcribed for your convenience. We digitally record and securely store each call up to three years.
Q: Are there reports available to help me understand the number and types of calls taken by Advantage Answering Plus?
A: Absolutely, there are a number of reports available that can help you understand your call traffic. Reports that provide the number of calls received daily and reports that capture Caller ID are very popular. In addition to these two reports, we have myriad of different reporting options and are happy to provide you with an informative report upon request. | 
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