Answering is what we do.
Listening is how we do it.

The Advantage Story

Today Advantage Answering+ is a dynamic and growing business, but we started small.

In 1992, our founder Marci Imes and her husband Robert purchased a tiny answering service housed in a small room off of a dance studio. It consisted of a handful of clients, seven staff members, three computers that sat upon hollow-core door desks and three chairs. Talk about humble beginnings!

Now, after 20 years and a lot of hard work, Advantage Answering+ serves over 800 client-focused businesses throughout North America from our advanced Business Telephone Engagement Center in sunny San Luis Obispo, CA. To this day, we’re still proud to be rooted squarely in our community.

What has always made us different? We know the caring service we provide over the phone gives our clients a real advantage in the quality and professionalism of their business. That’s why we build our amazing team with those that share our passion for contributing to our client's success by making a positive difference in the lives of others.

Today, we’re a fun and optimistic organization dedicated to working with passion, integrity, professionalism, and enthusiasm. The Advantage culture is the heart and soul of our organization—it’s truly ingrained in everything we do.

Even as our industry evolves, our Core Values are held dear and remain constant:

  • It's ALL about People
  • Spread Goodwill
  • Bring Your Best
  • Commit to Excellence
  • Learn from Yesterday
  • Embrace Teamwork
  • Think (and Dream) Big

Advantage Answering+ is a small company with a big goal: we want to make the world a friendlier, more connected place. We pride ourselves on delivering exceptional customer service and have set the gold standard for live receptionist services and after-hours telephone answering services.